From here on, a 'client' or 'student' is deemed anyone who books a Soulworks Essential Therapies training, workshop or other services whether onsite at Soulworks premises, online using ZOOM or offsite. Training and workshops include group or one-on-one.
Client Appointments - Bookings and Cancellations
Appointment bookings can be made in person, via telephone, email or online using the Soulworks booking system. Once an appointment has been added, the client will receive an automated booking confirmation email. Soulworks will send the client a courtesy reminder via SMS 3 to 5 days prior to the next scheduled appointment date. The client is required to action the SMS with a confirmation or change of appointment time and date.
Should the client require an appointment cancellation or change, a minimum of 2 business days is required to avoid a cancellation fee. The client can call, email or SMS Soulworks to advise of the change. The cancellation fee is 50% of the session rate which will be charged at the next session fee.
By booking an appointment with Soulworks, the client agrees to the terms and conditions in full, which includes the Privacy Policy.
Training and Workshop Cancellation Policy
In the event of cancellation of the training or workshop by the trainee, our policy states that all deposits are non-refundable. This will be stated clearly on the advertised page or site.
Cancellation by Soulworks Essential Therapies
Soulworks Essential Therapies reserves the right to cancel any training or workshop if insufficient registrations are received. Should this occur, those who are registered will be notified and their training or workshop fees refunded in full. Soulworks Essential Therapies will not be held liable for any claims arising from a course or workshop cancellation.
In the event of a course or workshop requiring rescheduling due to instructor illness or unforeseen circumstances (eg COVID lockdown), the cost of the training or workshop will be refunded in full, or alternatively rescheduled at a mutually acceptable date.
Non-attendance and Rescheduling
If a student fails to turn up to a training or workshop, no refund will be payable.
If a student is sick on the day of their training or workshop, and can support this with a medical certificate, they will be transferred to an alternate date at no charge but must be available to complete the training or workshop within 3 months of the original course date.
Substitution
An alternate person may be substituted prior to the commencement of training or workshop, at no additional cost.
Exceptional Circumstances
Soulworks Essential Therapies aims to be flexible and accommodating with all policies and recognises that in some cases there are exceptional circumstances in which a charge may not be incurred. This discretion applies to cancellations, non-attendance and substitution, as listed above. Exceptional circumstances could include serious illness or injury and death in the family.
Course Fees
All course training fees are due 3 days prior to course commencement. A non-refundable deposit will be required to book a Soulworks Training session. If the deposit is not paid, a seat will not be held.
For workshops, the full fee is required at booking to hold the seat.