From here on, a 'client' is deemed anyone who books a Soulworks Essential Therapies training or workshop whether onsite at Soulworks premises or offsite. Training and workshops include group or one-on-one.
Training and Workshop Cancellation Policy
In the event of cancellation of the training or workshop by the client, our policy states that:
Half, One or Two Day Training:
A full refund will be provided on the actual cost of the training, provided we receive notification of cancellation at least 7 days prior to the course date.
A 50% refund will be provided up to 4 days prior to the training date.
Cancellations received less than 4 days before the training, are not entitled to a refund.
A full refund will be provided on the actual cost of the workshop, provided we receive notification of cancellation at least 7 days prior to the course date.
A 50% refund will be provided up to 4 days prior to the workshop date.
Cancellations received less than 3 days before the training, are not entitled to a refund.
Cancellation by Soulworks Essential Therapies
Soulworks Essential Therapies reserves the right to cancel any training or workshop if insufficient registrations are received. Should this occur, those who are registered will be notified and their training or workshop fees refunded in full. Soulworks Essential Therapies will not be held liable for any claims arising from course cancellation.
In the event of a course or workshop requiring rescheduling due to instructor illness or unavailability, the cost of the training or workshop will be refunded in full, or alternatively rescheduled at a mutually acceptable date.
Transfers & Rescheduling Policy
Transfer of a training session by a client can be made up to 4 working days prior to the commencement of the training without incurring costs. Once a transfer has been made, any further transfers will incur a fee of $50 including the fee charges noted below.
The following notice period applies:
4 or more working days notice: No charge.
Less than 2 working days’ notice: $100
Non-attendance and Client Rescheduling
If a client fails to turn up to a training or workshop, no refund will be payable.
If a client is sick on the day of their training or workshop, and can support this with a medical certificate, they will be transferred to an alternate date at no charge but must be available to complete the training or workshop within 3 months of the original course date.
If the client has failed to attend due to any other reason, no refund will be payable, however a training or workshop transfer will be granted for loss and bereavement and illness with a doctors certificate.
An alternate person may be substituted prior to the commencement of training or workshop, at no additional cost.
Soulworks Essential Therapies aims to be flexible and accommodating with all policies and recognises that in some cases there are exceptional circumstances in which a charge may not be incurred. This discretion applies to cancellations, transfers and non-attendance, as listed above. Exceptional circumstances could include serious illness or injury and death in the family.
All training fees are due at the end of the course. A deposit of $50 will be required to book a Soulworks Training session. If the deposit is not paid, a seat will not be held.
For workshops, the full fee is required at booking to hold the seat.